The full answer
First check your internet connection and trading platform status.
If a wider technical issue appears to be occurring, document the problem and contact Support.
Platform & tech
What should I do if the platform disconnects?
First check your internet connection and trading platform status.
Related questions
Platform & tech
What should I do if I think the dashboard is wrong?
Stop taking unnecessary risk and contact Support with your account number, the metric you believe is wrong, relevant trade IDs and screenshots.
Platform & tech
Should I keep placing orders if the platform appears faulty?
No. If you genuinely believe prices, balances or order execution are behaving incorrectly, stop taking unnecessary risk until the issue is understood.
Platform & tech
What evidence should I save when reporting a technical problem?
Screenshots, screen recordings, trade IDs, your account number, the instrument, the exact time, the device used and a description of what happened.
Platform & tech
Can GFN guarantee zero slippage?
No. Simulated trading environments can still model real trading conditions including changing spreads and execution differences.
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