The full answer
Stop taking unnecessary risk and contact GFN Support.
Provide:
- Your account number
- The metric you believe is incorrect
- Relevant trade IDs
- Screenshots where possible
- A clear explanation of the issue
Platform & tech
What should I do if I think the dashboard is wrong?
Stop taking unnecessary risk and contact Support with your account number, the metric you believe is wrong, relevant trade IDs and screenshots.
Related questions
Platform & tech
Which figures should I trust if my own spreadsheet disagrees with the dashboard?
The GFN platform and dashboard calculations are the official metrics for your account. Personal spreadsheets are useful for planning but do not override them.
Platform & tech
What should I do if the platform disconnects?
First check your internet connection and trading platform status.
Platform & tech
Should I keep placing orders if the platform appears faulty?
No. If you genuinely believe prices, balances or order execution are behaving incorrectly, stop taking unnecessary risk until the issue is understood.
Platform & tech
What evidence should I save when reporting a technical problem?
Screenshots, screen recordings, trade IDs, your account number, the instrument, the exact time, the device used and a description of what happened.
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