The full answer
Where possible provide:
- Screenshots
- Screen recordings
- Trade IDs
- Account number
- Instrument
- Exact time of the issue
- Device/platform used
- Description of what happened
Platform & tech
What evidence should I save when reporting a technical problem?
Screenshots, screen recordings, trade IDs, your account number, the instrument, the exact time, the device used and a description of what happened.
Related questions
Platform & tech
Should I keep placing orders if the platform appears faulty?
No. If you genuinely believe prices, balances or order execution are behaving incorrectly, stop taking unnecessary risk until the issue is understood.
Platform & tech
Can GFN guarantee zero slippage?
No. Simulated trading environments can still model real trading conditions including changing spreads and execution differences.
Didn't answer it? Search every question, or ask us directly.
Ready when you are
Your capital stays yours.The risk is ours.
One evaluation fee, no time limits and up to 90% of simulated profits. Pick an account size and your credentials arrive by email within minutes.
No subscriptions or hidden fees
Payouts every 14 days
$400,000 max total allocation