Industry, legal and operations
Dispute resolution
The process for settling a disagreement about a breach, a payout or an account decision. It starts with the firm's support channel and is governed by the terms the account was bought under.
GFN’s figure
GFN's dashboard holds the live metrics an account is judged on, and the account-specific checkout terms take priority over older promotions or screenshots. Support answers within 24 hours on business days.
Anything that could affect a breach or a payout is worth asking about before trading it.
In detail
Dispute resolution,explained
Disputes are settled on evidence far more often than on argument. Trade IDs, timestamps, the instrument, the device and screenshots are what let a firm reconstruct what happened.
The dashboard is normally the authoritative record. Where a trader's own spreadsheet and the dashboard disagree, the dashboard is the figure the account is judged on.
Related
Terms thatcome with it
Most rules only make sense next to the ones they interact with. These are the entries this one depends on.
Terms of service
The contract between a trader and a firm, covering purchases, account rules, payouts and termination. It governs everything the marketing pages summarise, and where a page and the terms disagree, the terms are what applies.
Breach
Any violation of an account's published rules. Breaches are graded: a soft one triggers corrective action, a hard one fails the account. The word is used for both, which is why the grade matters more than the term.
Payout denial
A refused payout request. The common causes are a breach recorded before the payout was approved, incomplete identity verification, a mismatch in the receiving account, or trading that broke a conduct rule.
Account suspension
A temporary restriction on trading or payouts while a firm reviews an account. It is not the same as a breach: the account still exists, but progression and withdrawals are paused pending the outcome.
Funded trader agreement
The contract governing a simulated funded account: what the trader may do, how performance is measured, how payouts are calculated and on what grounds the arrangement can end.
Ready when you are
Your capital stays yours.The risk is ours.
One evaluation fee, no time limits and up to 90% of simulated profits. Pick an account size and your credentials arrive by email within minutes.
No subscriptions or hidden fees
Payouts every 14 days
$400,000 max total allocation