The full answer
First check:
- Your payment completed successfully
- Your email spam/junk folder
- You entered the correct email address
- Your GFN dashboard
If you still cannot locate your account, contact Support with your order number.
Orders & billing
Why hasn't my account arrived?
Check that payment completed, your spam folder, the email address you entered and your GFN dashboard - then contact Support with your order number.
Related questions
Orders & billing
Is the fee recurring?
Unless a product clearly states otherwise, the price shown is a one-time purchase fee for that account rather than a monthly subscription.
Orders & billing
Can I use a discount code?
Where an active promotional code is available, enter it during checkout before completing payment.
Orders & billing
Can discount codes be combined?
Unless a promotion specifically states otherwise, promotional offers should not be assumed to stack.
Orders & billing
I forgot to enter my discount code. Can it be applied afterwards?
Discount codes normally need to be entered before payment is completed.
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