The full answer
Contact Support before continuing to trade if the discrepancy could materially affect your account.
Your account-specific metrics and applicable Terms & Conditions should be used to determine the correct rule.
Breaches & edge cases
What happens if the website and dashboard show different information?
Contact Support before continuing to trade if the discrepancy could materially affect your account.
Related questions
Breaches & edge cases
My internet disconnected while I had an open trade. Am I protected from losses?
Internet connectivity is part of the trader's responsibility.
Breaches & edge cases
The market gapped through my stop loss. Which price is used?
The execution conditions available in the trading environment. A stop loss does not guarantee execution at the exact requested price in fast or gapping markets.
Breaches & edge cases
Can I ask Support for special treatment because I was extremely close to passing?
No. The rules need to be applied consistently.
Breaches & edge cases
Can GFN change my account rules after I've purchased?
The rules applying to your account are governed by the applicable program terms and GFN Terms & Conditions.
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