When a purchasecan be refunded.

This Refund Policy applies to digital evaluation programs, Instant Funding programs, account add-ons and related services purchased from Bradbury Capital Ltd trading as Get Funded Now (GFN) through https://getfundednow.com or an authorised GFN checkout.

GFN provides digital access to simulated trading programs. Program fees are purchase fees for the selected digital service and are not deposits, investments, brokerage balances or money placed into a live trading account.

Purchases are generally final once GFN has accepted the order and begun supplying the digital service, including by creating or issuing trading credentials, activating the account, or allowing the customer to access or trade the account. This is subject at all times to rights that cannot lawfully be excluded.

Where applicable consumer law gives a cancellation right, GFN will honour that right. Where permitted by law, checkout may ask a customer to request immediate supply of digital content/services and acknowledge the effect that immediate supply can have on cancellation rights.

Nothing in this policy excludes refunds, remedies, repair, replacement or other rights that must be provided under applicable consumer law.

If you purchased the wrong program, account size or optional add-on, contact GFN Support immediately and do not log in to, access or trade the account. GFN may, where operationally possible, correct the order, cancel it, issue store credit or provide another reasonable solution. A change is not guaranteed once provisioning has begun.

Discount codes normally must be applied at checkout. Forgetting to enter a promotional code does not create an automatic right to a retrospective refund of the difference.

If GFN fails to deliver account credentials, the account cannot be activated because of a GFN-side system error, or a material technical fault prevents the purchased service from being supplied, contact Support as soon as reasonably possible. GFN will normally first attempt to repair, reprovision or replace the affected account.

Where GFN cannot provide the purchased service within a reasonable period and no suitable replacement is available, a refund or other remedy may be provided where required by law or agreed by GFN in writing.

Temporary downtime, internet problems on the customer side, normal simulated execution effects, market closures, spreads, slippage or a trading loss/breach do not by themselves create a right to a refund.

If the same order is charged more than once, contact Support with the order references and evidence of the duplicate charge. Once confirmed, GFN will refund the duplicate amount to the original payment method where reasonably possible.

If you do not recognise a payment, contact your bank or payment provider promptly and also notify GFN so the account can be secured and the transaction investigated.

A failed Evaluation, breach of a Daily Loss Limit or Maximum Drawdown, failure to meet a profit target, failed consistency requirement, inactivity breach, or other trading-rule breach does not entitle the customer to a refund. The service purchased is access to the relevant simulated program, not a guarantee of passing, receiving a Funded Account or receiving a payout.

A customer may purchase another program after a failed account, subject to eligibility, account-allocation rules and any restrictions applied to the customer profile.

GFN may require identity and compliance verification, including through Veriff, before issuing or continuing a simulated Funded Account and before processing payouts. The purchaser, verified customer, trader and payout recipient must be the same genuine individual unless GFN has expressly approved otherwise in writing.

A refund is not normally due where a customer cannot receive a service because they supplied false, misleading or inconsistent identity, residence, nationality, payment or location information; used another person's identity or payment details without authority; attempted to evade account-allocation rules; or attempted to bypass a prohibited-jurisdiction restriction. Mandatory statutory rights remain unaffected.

If GFN introduces a new jurisdiction restriction after a valid purchase and the customer is affected before the service can lawfully be supplied, GFN will handle the account in accordance with applicable legal, compliance and contractual requirements and will provide any refund or remedy required by law.

Customers with a genuine billing dispute should contact GFN Support first where practical so the issue can be investigated. Nothing in this policy prevents a customer from exercising lawful rights with a card issuer, bank or payment provider.

Fraudulent, knowingly false or abusive chargeback activity may result in suspension or termination of GFN accounts, withholding of services or payouts where contractually and legally permitted, and recovery of reasonable costs or evidence being supplied to the payment provider. GFN will not treat a good-faith lawful dispute as misconduct merely because a chargeback was raised.

GFN accounts and program rights are personal to the registered customer and cannot be sold, rented, transferred or assigned to another person. A request to transfer an account is not a basis for a refund.

If GFN permanently discontinues a purchased service before the customer has received or materially accessed it, GFN may provide a replacement, credit or refund as appropriate. If an account is terminated because of fraud, prohibited trading, account sharing, sanctions/compliance restrictions caused by customer misrepresentation, or another material breach, no refund will be due except where required by law.

Approved refunds are normally returned to the original payment method. Banks, card schemes and payment providers control final settlement times. GFN may request reasonable evidence to verify the order, identity and payment before issuing a refund.

This policy and related non-contractual matters are governed by the laws of England and Wales, subject to any mandatory consumer protection rights and local-law remedies that apply to you. Nothing in this clause deprives a consumer of rights that cannot lawfully be waived.

GFN may update this policy for future purchases to reflect changes in products, law, payment-provider requirements or operational processes. The refund terms applicable to an existing purchase will be assessed using the terms disclosed for that purchase together with any mandatory law.