---
title: "Refund policy - Meaning & GFN's Figure - Get Funded Now"
description: "The published terms under which a firm will return the purchase price of an evaluation. Rights are usually strongest before the account has been accessed…"
url: "https://getfundednow.com/glossary/refund-policy"
language: "en"
last_modified: "2026-09-22"
publisher: "Get Funded Now (getfundednow.com)"
translations:
  es: "https://getfundednow.com/es/glossary/refund-policy"
  pt-BR: "https://getfundednow.com/pt-br/glossary/refund-policy"
  fr: "https://getfundednow.com/fr/glossary/refund-policy"
  it: "https://getfundednow.com/it/glossary/refund-policy"
  de: "https://getfundednow.com/de/glossary/refund-policy"
disclosure: "All trading at Get Funded Now is simulated. 'Funded' means a simulated or virtual account; GFN is not a broker and does not hold client funds."
---

Payouts and money

# Refund policy

The published terms under which a firm will return the purchase price of an evaluation. Rights are usually strongest before the account has been accessed and narrow sharply once trading has begun.

GFN’s figure

GFN refund eligibility depends on the circumstances of the purchase and the published refund policy. Once an account has been accessed or trading has begun, refund rights may be limited by the Terms & Conditions and applicable consumer law.

The refund policy published on this site is the operative document; this entry summarises it and does not replace it.

In detail

## Refund policy, explained

Digital products bought and delivered immediately sit in a specific corner of consumer law, where the right to change your mind can be waived by starting to use the product. Accessing the account is usually the moment that happens.

Anything genuinely wrong with a purchase - wrong size, duplicate order, a payment problem - is settled fastest by contacting support before anything is traded.

[Rules handbook](https://getfundednow.com/rules) · [More payouts and money](https://getfundednow.com/glossary/category/payouts)

Related

## Terms that come with it

Most rules only make sense next to the ones they interact with. These are the entries this one depends on.

- [Refundable fee](https://getfundednow.com/glossary/refundable-fee) - An evaluation fee a firm returns under stated conditions - usually with the first payout after a trader reaches the funded stage. Where it exists it is a term of the programme, not a consumer refund right.
- [Chargeback](https://getfundednow.com/glossary/chargeback) - A payment reversal requested from a card issuer rather than from the merchant. It is a fraud remedy, and using it as a substitute for a refund request is treated as a serious breach by every prop firm.
- [Evaluation fee](https://getfundednow.com/glossary/evaluation-fee) - The one-time price of an assessment. It is what the trader is genuinely risking - no customer capital is exposed on a simulated account - and it is the number to compare between firms per dollar of allocation.
- [Terms of service](https://getfundednow.com/glossary/terms-of-service) - The contract between a trader and a firm, covering purchases, account rules, payouts and termination. It governs everything the marketing pages summarise, and where a page and the terms disagree, the terms are what applies.

Ready when you are

## Your capital stays yours. The risk is ours.

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[Start your challenge →](https://getfundednow.com/challenges) · [Read the rules](https://getfundednow.com/faq)

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Source: https://getfundednow.com/glossary/refund-policy
Facts about Get Funded Now in one file: https://getfundednow.com/llms.txt