---
title: "Why hasn't my account arrived? - Get Funded Now"
description: "Check that payment completed, your spam folder, the email address you entered and your GFN dashboard - then contact Support with your order number."
url: "https://getfundednow.com/faq/why-hasnt-my-account-arrived"
language: "en"
last_modified: "2026-09-22"
publisher: "Get Funded Now (getfundednow.com)"
translations:
  es: "https://getfundednow.com/es/faq/why-hasnt-my-account-arrived"
  pt-BR: "https://getfundednow.com/pt-br/faq/why-hasnt-my-account-arrived"
  fr: "https://getfundednow.com/fr/faq/why-hasnt-my-account-arrived"
  it: "https://getfundednow.com/it/faq/why-hasnt-my-account-arrived"
  de: "https://getfundednow.com/de/faq/why-hasnt-my-account-arrived"
disclosure: "All trading at Get Funded Now is simulated. 'Funded' means a simulated or virtual account; GFN is not a broker and does not hold client funds."
---

Orders & billing

# Why hasn't my account arrived?

Check that payment completed, your spam folder, the email address you entered and your GFN dashboard - then contact Support with your order number.

[← All questions](https://getfundednow.com/faq)

## The full answer

First check:

- Your payment completed successfully
- Your email spam/junk folder
- You entered the correct email address
- Your GFN dashboard

If you still cannot locate your account, contact Support with your order number.

[Start your challenge →](https://getfundednow.com/challenges) · [Read the full rules](https://getfundednow.com/rules)

## Related questions

- [Is the fee recurring?](https://getfundednow.com/faq/is-the-fee-recurring) - Orders & billing - Unless a product clearly states otherwise, the price shown is a one-time purchase fee for that account rather than a monthly subscription.
- [Can I use a discount code?](https://getfundednow.com/faq/can-i-use-a-discount-code) - Orders & billing - Where an active promotional code is available, enter it during checkout before completing payment.
- [Can discount codes be combined?](https://getfundednow.com/faq/can-discount-codes-be-combined) - Orders & billing - Unless a promotion specifically states otherwise, promotional offers should not be assumed to stack.
- [I forgot to enter my discount code. Can it be applied afterwards?](https://getfundednow.com/faq/forgot-to-enter-discount-code) - Orders & billing - Discount codes normally need to be entered before payment is completed.

## More on orders & billing

- [How do I purchase a GFN account?](https://getfundednow.com/faq/how-do-i-purchase-an-account) - Choose your program, account size, any available options and a payment method, then complete checkout - the account is created once payment succeeds.
- [What happens if I file a chargeback?](https://getfundednow.com/faq/what-happens-if-i-file-a-chargeback) - Customers should contact GFN Support first if they have a genuine billing dispute.
- [What should I do if I accidentally purchase the wrong account?](https://getfundednow.com/faq/i-bought-the-wrong-account) - Contact Support immediately and do not trade the account.

Didn't answer it? Search every question, or ask us directly.

[Search the FAQ](https://getfundednow.com/faq) · [Contact us](https://getfundednow.com/contact)

Ready when you are

## Your capital stays yours. The risk is ours.

One evaluation fee, no time limits and up to 90% of simulated profits. Pick an account size and your credentials arrive by email within minutes.

[Start your challenge →](https://getfundednow.com/challenges) · [Read the rules](https://getfundednow.com/faq)

No subscriptions or hidden fees

Payouts every 14 days

$400,000 max total allocation

---

Source: https://getfundednow.com/faq/why-hasnt-my-account-arrived
Facts about Get Funded Now in one file: https://getfundednow.com/llms.txt