---
title: "What information should I include when contacting Support?"
description: "Your name, registered email, order number, trading account number, relevant trade IDs, screenshots and a clear description - never passwords."
url: "https://getfundednow.com/faq/what-to-include-when-contacting-support"
language: "en"
last_modified: "2026-09-22"
publisher: "Get Funded Now (getfundednow.com)"
translations:
  es: "https://getfundednow.com/es/faq/what-to-include-when-contacting-support"
  pt-BR: "https://getfundednow.com/pt-br/faq/what-to-include-when-contacting-support"
  fr: "https://getfundednow.com/fr/faq/what-to-include-when-contacting-support"
  it: "https://getfundednow.com/it/faq/what-to-include-when-contacting-support"
  de: "https://getfundednow.com/de/faq/what-to-include-when-contacting-support"
disclosure: "All trading at Get Funded Now is simulated. 'Funded' means a simulated or virtual account; GFN is not a broker and does not hold client funds."
---

Support

# What information should I include when contacting Support?

Your name, registered email, order number, trading account number, relevant trade IDs, screenshots and a clear description - never passwords.

[← All questions](https://getfundednow.com/faq)

## The full answer

Providing the following will normally help resolve the issue faster:

- Full name
- Registered email address
- Order number
- Trading account number
- Relevant trade IDs
- Screenshots
- Clear description of the issue

Never send passwords or unnecessary sensitive financial information.

[Start your challenge →](https://getfundednow.com/challenges) · [Read the full rules](https://getfundednow.com/rules)

## Related questions

- [How do I contact Get Funded Now?](https://getfundednow.com/faq/how-do-i-contact-gfn) - Support - Use the official contact or support options available through the GFN website and trader dashboard.
- [Can Support provide trading advice?](https://getfundednow.com/faq/can-support-give-trading-advice) - Support - No. Support can explain GFN rules, account calculations and technical issues, but cannot tell you which trades to take.
- [Can Support tell me whether my next trade will breach my account?](https://getfundednow.com/faq/can-support-tell-me-if-a-trade-will-breach) - Support - Support can explain the rules, but you remain responsible for calculating and managing the risk of your positions.
- [What should I read before purchasing?](https://getfundednow.com/faq/what-should-i-read-before-purchasing) - Support - The plan rules, profit targets, Daily Loss Limit, Maximum Drawdown, payout rules, trading restrictions, profit split, account limits, refund terms and the Terms & Conditions.

## More on support

- [Where should I check if I'm ever unsure?](https://getfundednow.com/faq/where-should-i-check-if-unsure) - Check your account dashboard and the latest GFN rules handbook first.
- [Which rule takes priority if I have seen an older GFN promotion?](https://getfundednow.com/faq/which-rule-takes-priority) - The current account terms and the rules of the program you purchased - not screenshots, old adverts, social posts or outdated promotional material.

Didn't answer it? Search every question, or ask us directly.

[Search the FAQ](https://getfundednow.com/faq) · [Contact us](https://getfundednow.com/contact)

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Source: https://getfundednow.com/faq/what-to-include-when-contacting-support
Facts about Get Funded Now in one file: https://getfundednow.com/llms.txt