---
title: "What should I do if I think the dashboard is wrong?"
description: "Stop taking unnecessary risk and contact Support with your account number, the metric you believe is wrong, relevant trade IDs and screenshots."
url: "https://getfundednow.com/faq/what-if-the-dashboard-is-wrong"
language: "en"
last_modified: "2026-09-22"
publisher: "Get Funded Now (getfundednow.com)"
translations:
  es: "https://getfundednow.com/es/faq/what-if-the-dashboard-is-wrong"
  pt-BR: "https://getfundednow.com/pt-br/faq/what-if-the-dashboard-is-wrong"
  fr: "https://getfundednow.com/fr/faq/what-if-the-dashboard-is-wrong"
  it: "https://getfundednow.com/it/faq/what-if-the-dashboard-is-wrong"
  de: "https://getfundednow.com/de/faq/what-if-the-dashboard-is-wrong"
disclosure: "All trading at Get Funded Now is simulated. 'Funded' means a simulated or virtual account; GFN is not a broker and does not hold client funds."
---

Platform & tech

# What should I do if I think the dashboard is wrong?

Stop taking unnecessary risk and contact Support with your account number, the metric you believe is wrong, relevant trade IDs and screenshots.

[← All questions](https://getfundednow.com/faq)

## The full answer

Stop taking unnecessary risk and contact GFN Support.

Provide:

- Your account number
- The metric you believe is incorrect
- Relevant trade IDs
- Screenshots where possible
- A clear explanation of the issue

[Start your challenge →](https://getfundednow.com/challenges) · [Read the full rules](https://getfundednow.com/rules)

## Related questions

- [Which figures should I trust if my own spreadsheet disagrees with the dashboard?](https://getfundednow.com/faq/dashboard-versus-my-own-spreadsheet) - Platform & tech - The GFN platform and dashboard calculations are the official metrics for your account. Personal spreadsheets are useful for planning but do not override them.
- [What should I do if the platform disconnects?](https://getfundednow.com/faq/what-if-the-platform-disconnects) - Platform & tech - First check your internet connection and trading platform status.
- [Should I keep placing orders if the platform appears faulty?](https://getfundednow.com/faq/should-i-keep-trading-if-the-platform-looks-faulty) - Platform & tech - No. If you genuinely believe prices, balances or order execution are behaving incorrectly, stop taking unnecessary risk until the issue is understood.
- [What evidence should I save when reporting a technical problem?](https://getfundednow.com/faq/what-evidence-should-i-save-for-a-technical-problem) - Platform & tech - Screenshots, screen recordings, trade IDs, your account number, the instrument, the exact time, the device used and a description of what happened.

## More on platform & tech

- [Can GFN guarantee zero slippage?](https://getfundednow.com/faq/can-gfn-guarantee-zero-slippage) - No. Simulated trading environments can still model real trading conditions including changing spreads and execution differences.
- [Which trading platform does GFN use?](https://getfundednow.com/faq/which-trading-platform-does-gfn-use) - The platform available for your account will be shown when you purchase and within your GFN dashboard.
- [Where do I find my trading login details?](https://getfundednow.com/faq/where-do-i-find-my-login-details) - Your trading credentials are provided after your account has been created and can normally also be accessed through your GFN trader area.

Didn't answer it? Search every question, or ask us directly.

[Search the FAQ](https://getfundednow.com/faq) · [Contact us](https://getfundednow.com/contact)

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[Start your challenge →](https://getfundednow.com/challenges) · [Read the rules](https://getfundednow.com/faq)

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---

Source: https://getfundednow.com/faq/what-if-the-dashboard-is-wrong
Facts about Get Funded Now in one file: https://getfundednow.com/llms.txt