---
title: "What evidence should I save when reporting a technical problem?"
description: "Screenshots, screen recordings, trade IDs, your account number, the instrument, the exact time, the device used and a description of what happened."
url: "https://getfundednow.com/faq/what-evidence-should-i-save-for-a-technical-problem"
language: "en"
last_modified: "2026-09-22"
publisher: "Get Funded Now (getfundednow.com)"
translations:
  es: "https://getfundednow.com/es/faq/what-evidence-should-i-save-for-a-technical-problem"
  pt-BR: "https://getfundednow.com/pt-br/faq/what-evidence-should-i-save-for-a-technical-problem"
  fr: "https://getfundednow.com/fr/faq/what-evidence-should-i-save-for-a-technical-problem"
  it: "https://getfundednow.com/it/faq/what-evidence-should-i-save-for-a-technical-problem"
  de: "https://getfundednow.com/de/faq/what-evidence-should-i-save-for-a-technical-problem"
disclosure: "All trading at Get Funded Now is simulated. 'Funded' means a simulated or virtual account; GFN is not a broker and does not hold client funds."
---

Platform & tech

# What evidence should I save when reporting a technical problem?

Screenshots, screen recordings, trade IDs, your account number, the instrument, the exact time, the device used and a description of what happened.

[← All questions](https://getfundednow.com/faq)

## The full answer

Where possible provide:

- Screenshots
- Screen recordings
- Trade IDs
- Account number
- Instrument
- Exact time of the issue
- Device/platform used
- Description of what happened

[Start your challenge →](https://getfundednow.com/challenges) · [Read the full rules](https://getfundednow.com/rules)

## Related questions

- [Should I keep placing orders if the platform appears faulty?](https://getfundednow.com/faq/should-i-keep-trading-if-the-platform-looks-faulty) - Platform & tech - No. If you genuinely believe prices, balances or order execution are behaving incorrectly, stop taking unnecessary risk until the issue is understood.
- [Can GFN guarantee zero slippage?](https://getfundednow.com/faq/can-gfn-guarantee-zero-slippage) - Platform & tech - No. Simulated trading environments can still model real trading conditions including changing spreads and execution differences.

## More on platform & tech

- [What should I do if I think the dashboard is wrong?](https://getfundednow.com/faq/what-if-the-dashboard-is-wrong) - Stop taking unnecessary risk and contact Support with your account number, the metric you believe is wrong, relevant trade IDs and screenshots.
- [What should I do if the platform disconnects?](https://getfundednow.com/faq/what-if-the-platform-disconnects) - First check your internet connection and trading platform status.
- [Which trading platform does GFN use?](https://getfundednow.com/faq/which-trading-platform-does-gfn-use) - The platform available for your account will be shown when you purchase and within your GFN dashboard.

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Source: https://getfundednow.com/faq/what-evidence-should-i-save-for-a-technical-problem
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